“If we’re not addressing the diverse needs and expectations of everyone in the room, then we’re only appealing to the needs and preferences of aRead more about Food For Thought #023
21% of all lawsuit cases in 2019 were about companies being sued at least for the 2nd time, demonstrating that unless you act fast, thereRead more about Did You Know… #022
“Inclusive communication is about creating and delivering content in a way that allows your audience to feel. Feel like they belong. Like they matter. LikeRead more about Food For Thought #022
Over 66% of the Internet Top 500 retailers have now been named in an ADA (Americans with Disabilities Act) web or app accessibility case sinceRead more about Did You Know… #021
“When it comes to communication and diversity, I’ve discovered through my research that as speakers, we all sit somewhere on a spectrum for inclusion. WhereRead more about Food For Thought #021
In 2019, another 2,890 lawsuits were again filed against American organizations on the basis of their inaccessible content. Interestingly enough, 21% of those lawsuits wereRead more about Did You Know… #020
“In my experience talking with audience members who have disabilities, feeling left out is oftentimes the number one reason why speakers don’t get referrals forRead more about Food For Thought #020
In 2018 alone, a total of 2,314 lawsuits were filed against American organizations on the basis of their content not being inclusive of people withRead more about Did You Know… #019
“Inclusive communication is about creating and delivering content that empowers all of your audience to truly connect, so that they can act on the opportunitiesRead more about Food For Thought #019
A lot of people tend to think of people with disabilities as a rather negligible part of the customer base, but these people constitute, byRead more about Did You Know… #018
“The needs and expectations of your audience should guide your presentation strategies, and your delivery mechanisms should feed into the expectations and needs of yourRead more about Food For Thought #018
The Accessibility for Manitobans Act and the Nova Scotia Accessibility Act don’t require organizations to submit accessibility reports, but still require organizations to create plansRead more about Did You Know… #017
“If your business can’t afford to ignore an untapped Canadian consumer market of over $165 billion a year, then you must pay attention to theRead more about Food For Thought #017
In the future, the Canadian government will coordinate federal and provincial accessibility laws to ensure even more consistency. In the wake of this effort, theRead more about Did You Know… #016
“As professional speakers, trainers and communicators, we often let our own experiences, beliefs, preferences and biases dictate how we approach and deliver our content toRead more about Food For Thought #016
Many separate accessibility standards development processes exist in Canada. Ontario, Manitoba, and Nova Scotia all have laws that mandate creation of provincial accessibility standards. InRead more about Did You Know… #015
“What if your biggest loss of potential revenue came, not from those who don’t like you, but from the 40% of your audience with variousRead more about Food For Thought #015
Under the Accessible Canada Act (ACA), organizations must create accessibility plans that outline future barrier identification, removal, and prevention. Although these plans need not includeRead more about Did You Know… #014
“If you recognize that people with disabilities and the elderly can be part of your audience, then you must acknowledge that their needs will differRead more about Food For Thought #014
Designing content for your perceived average users is a flawed concept that potentially leaves a large portion of your audience behind. Indeed, most people haveRead more about Did You Know… #013